Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: January 1, 2024

Berndt Climate Control LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and business contacts. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at berndtclim9075.builtwithrocket.new or contact us for HVAC services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

Information You Provide Directly: We collect information you voluntarily provide when you contact us, request a service estimate, schedule an appointment, or submit a form on our website. This information may include:

• Full name and contact information (address, phone number, email address)
• Property address and type (residential or commercial)
• Description of HVAC service needed
• Preferred appointment dates and times
• Payment information (credit card numbers, billing address) when provided for service payment
• Service history and equipment information
• Communications you send to us by email, phone, or mail

Information Collected Automatically: When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Date and time of your visit
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule and perform HVAC services, respond to service requests, and communicate about appointments
• Customer Account Management: To maintain records of services performed, equipment installed, and warranty information
• Billing and Payment: To process payments, send invoices, and manage accounts receivable
• Communications: To respond to your inquiries, provide service reminders, and send maintenance notifications
• Marketing: To send promotional offers, seasonal maintenance reminders, and company newsletters (with your consent and subject to opt-out rights)
• Website Improvement: To analyze website usage patterns and improve our online presence
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety: To protect the safety of our customers, employees, and the public

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Partners: We may share information with subcontractors, equipment suppliers, or warranty administrators as necessary to complete your service
• Payment Processors: Payment information is shared with our payment processing partners to complete transactions
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority
• Business Protection: We may disclose information to protect the rights, property, or safety of Berndt Climate Control LLC, our customers, or others
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data storage, limited access to personal information on a need-to-know basis, and secure transmission of sensitive information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at sarahberndt@climcontrollc.com.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that help us recognize returning visitors and remember preferences.

We use the following types of cookies: (a) Essential Cookies necessary for website functionality; (b) Analytics Cookies to understand how visitors use our website; and (c) Marketing Cookies to deliver relevant advertising. You may disable cookies through your browser settings, but doing so may affect website functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements. Customer service records are typically retained for a minimum of seven years. Marketing preferences are retained until you opt out.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails
• Data Portability: You may request your information in a portable format where technically feasible

To exercise any of these rights, contact us at sarahberndt@climcontrollc.com or call (608) 556-0324.

8. Marketing Communications

We may send you promotional emails, seasonal maintenance reminders, and service offers. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email, contacting us by email at sarahberndt@climcontrollc.com, or calling us at (608) 556-0324. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your service appointments and account.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

10. Wisconsin Privacy Rights

Wisconsin residents have certain rights under Wisconsin law regarding their personal information. We comply with all applicable Wisconsin privacy laws and regulations. If you are a Wisconsin resident and have questions about your privacy rights, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on our website with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: